RESEARCH CONTENT: Today’s organizations are constantly looking for new ways that they can enhance their contact center processes in order to make operations more efficient. To do so, many have turned to generative AI and other automation tools. However, does this technology actually live up to the hype? Dig into this report.

Posted: 12 Jun 2024 | Published: 12 Jun 2024

EBOOK: With new expectations for CX looming over organizations and their contact centers, many are looking for ways that they can make their customer service efforts more efficient. To do so, some have turned to generative AI. But what exactly are the benefits of this technology? Access this guide to learn more.

Posted: 08 Jun 2024 | Published: 08 Jun 2024

WEBCAST: Today, many organizations have many goals for improving their customer experience efforts. However, meeting these goals is easier said than done. So, how can organizations do so without stunting their growth or breaking the bank? Tune into this webinar to learn more.

Posted: 07 Jun 2024 | Premiered: Jun 7, 2024

EBOOK: Discover how AI-powered automation can help contact centers manage seasonal staffing challenges and deliver exceptional customer experiences during the holiday rush. Download this e-book to learn more.

Posted: 04 Jun 2024 | Published: 04 Jun 2024

EBOOK: The generative pre-trained transformer (GPT) large language models (LLMs) behind ChatGPT and some of the other generative AI systems are going to be transformative for healthcare contact centers. Find out how this exciting new technology will change everything from patient self-service to the role of the healthcare contact center agent.

Posted: 12 Dec 2023 | Published: 12 Dec 2023

EBOOK: With the rise of generative pre-trained transformer (GPT) large language models such as ChatGPT, many organizations are looking for ways they can leverage these technologies to enhance their conversational AI initiatives. Access this guide to learn more.

Posted: 29 Jun 2023 | Published: 29 Jun 2023

EBOOK: Customers have new standards for service. They want timely, efficient service that’s available to them 24/7. However, this can be difficult for organizations to manage, as most don’t have the resources to meet these expectations. So, how can automation help? Access this guide to learn more.

Posted: 23 Jun 2023 | Published: 24 Jun 2023

EBOOK: To design customer conversations, it’s crucial to consider the user experiences and not just the artificial intelligence that’s behind the processes. However, to do this, companies need to know the dos and don’ts for successful virtual agents, as well as the basics for creating proper customer conversations. Access the guide to learn more.

Posted: 07 Nov 2022 | Published: 07 Nov 2022

WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.

Posted: 27 Aug 2019 | Premiered: Aug 27, 2019