EGUIDE:
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
EGUIDE:
The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.
EZINE:
In this month's ezine, we provide a guide to the main areas of focus for the channel in the year ahead and look at what makes a good partner incentive programme.
EZINE:
In this week's Computer Weekly, we talk to food and drinks giant PepsiCo, about how it works with tech startups to drive growth and digital transformation. Our latest buyer's guide examines the key elements of a composable business. And with all the chatter about ChatGPT, we look at the implications of generative AI. Read the issue now.
EZINE:
As Estonia finalises the initial version of its government services digital assistant for launch, the man heading the project describes the birth of Bürokratt and beyond. Also read about Helsinki's role in a pan-EU project to introduce drone technology into emergency medical services.
EZINE:
In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.
EZINE:
Sustainability is now seen as a necessity for business to have on their agenda, so read about how the channel is turning green to capture customer attention. Also discover how the pandemic has changed sales forever and boosted the importance of relationships, as well as learn about how to handle currency fluctuations, rises and inflation.
EGUIDE:
In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?
EBOOK:
Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
