Increasing market awareness of the opportunities presented in the management of returns is driving evaluations of processes and systems to support these processes. Decision-makers need context, nomenclature and tools to educate their businesses so that process improvements and solutions may be effectively evaluated.
This paper is designed to provide a blueprint for evaluating software solutions that have the potential to assist organizations in meeting their returns objectives. And, given the heightened interest in the marketplace today regarding reverse logistics and returns management, this model can serve as a useful tool in objectively identifying compelling yet rudimentary products.
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