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20 Steps to Delivering the Perfect Order - Expert Podcast
sponsored by Esker Inc.
 | Podcast: | Posted: 03 Mar 2010
| | Premiered: | 02 Mar 2010 | | | Speaker: |
Ray Wang, Partner, Altimeter Group
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Summary: |
Perfect order management starts with perfect processes, which can help consolidate apps and free up capital. In this podcast, discover 20 steps to delivering the perfect order and learn other tips that can help your organization take a process-view of order fulfillment from expert Ray Wang.
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5 Rules of Effective Negotiating
sponsored by Global Knowledge
 | White Paper: | Posted: 01 May 2009
| | Published: | 01 May 2009 | |
Summary: |
This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
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5 Steps to Building Your Pattern-Based Strategies
sponsored by FICO
 | Webcast: | Posted: 24 Dec 2009
| | Premiered: | Available On Demand | | | Speaker: |
Carole-Ann Matignon, Vice President of Product Management of FICO
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Summary: |
In this webinar, learn how you can use business rules to rapidly respond to discovered relationships between data and performance. You will learn why strategies need to adapt to new conditions and how business process automation can benefit from updated business rules to effect change and manage exception cases.
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7 Habits of Highly Green Customer Service Contact Centers
sponsored by eGain Communications Corp.
| White Paper: | Posted: 17 Feb 2010
| | Published: | 17 Feb 2010 | |
Summary: |
This paper explores seven innovations and best practices for "green customer service" that are being adopted by best-of-breed contact centers. It does not cover known green practices in infrastructure areas such as power consumption or virtualization, but focuses on processes for greening complex customer service interactions.
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A Guide to the Value of Reliable Data in Retail Banking
sponsored by DataFlux Corporation
| White Paper: | Posted: 04 Nov 2009
| | Published: | 02 Nov 2009 | |
Summary: |
This paper examines the impact of unreliable data on retail banks. Defining the requirements needed to guarantee data reliability in retail banking, it offers a practical approach to creating and governing that data, and shows how you can get started in making trusted data available to improve marketing, customer service, risk management and more.
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A Practitioner’s Guide to More Efficient Network Management
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 13 Nov 2009
| | Published: | 25 Sep 2009 | |
Summary: |
Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help.
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A Standard Approach to Process Documentation - Vendor Webcast
sponsored by Lombardi Software
| Webcast: | Posted: 21 Dec 2009
| | Premiered: | Available On Demand | | | Speaker: |
Rachel Pace-Maron, Director of Operations Support Service, PRC
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Summary: |
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
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Accelerate Innovation & Productivity with Rapid Prototyping and Development: Model New Ideas, Land More Business, and Control Costs
sponsored by Attivio, Inc.
| White Paper: | Posted: 24 Feb 2010
| | Published: | 24 Feb 2010 | |
Summary: |
This paper discusses how a new generation of platforms in the application stack is designed to both deliver a specific layer of functionality and enable rapid prototyping, allowing development teams to focus their efforts on the value they add and gain time for more innovation.
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Addressing the challenges of implementing a customer-centric strategy
sponsored by Infor CRM
| White Paper: | Posted: 05 Dec 2008
| | Published: | 05 Dec 2008 | |
Summary: |
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
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Automating Data Flows to Your Business Intelligence System
sponsored by Tidal Software
| White Paper: | Posted: 10 Dec 2009
| | Published: | 10 Dec 2009 | |
Summary: |
This paper discusses Bad data, or data that is not current, has another, broader impact in leading to distrust of the system. And when the BI system cannot be fully relied on, its uses rapidly become limited. Read on to learn how to achieve trustworthy BI with complete, in-depth visibility and full control over the fragile dataflow processes.
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Best Practices in Creating a Strategic Finance Function
sponsored by SAP America, Inc.
| White Paper: | Posted: 26 Jan 2009
| | Published: | 23 Jan 2009 | |
Summary: |
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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Beyond Boundaries: A New Role in Finance in Driving Business Collaboration
sponsored by SAP America, Inc.
| Analyst Report: | Posted: 08 Jun 2009
| | Published: | 01 Jun 2008 | |
Summary: |
In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances.
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Beyond Search: Improve Insight and Decisions by Unifying Information
sponsored by Attivio, Inc.
| White Paper: | Posted: 24 Feb 2010
| | Published: | 24 Feb 2010 | |
Summary: |
This paper explores the legacy technologies that influenced the development of both the new generation of search engines and the more powerful unified information access platforms. It also explains the benefits this new approach brings in providing active intelligence on demand and more.
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Blueprint 30-day trial
sponsored by Lombardi Software
 | Trial Software: | Posted: 20 Dec 2009
| | Published: | 20 Dec 2009 | |
Summary: |
Blueprint is designed to be easy-to-use and collaborative so that a wide range of stakeholders can work together synchronously or asynchronously to map, refine and improve processes.
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Boosting Agility by Reusing Existing Assets: Discover, Manage, and Reuse Business Rules Embedded Within Existing Applications
sponsored by Micro Focus, Ltd
| White Paper: | Posted: 07 Dec 2009
| | Published: | 12 Oct 2009 | |
Summary: |
Read this paper to learn how businesses can quickly respond to new challenges by harnessing existing business logic and reusing business rules.
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SEE: Related Topics