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Customer Interaction Analytics: Quality of Care on the Critical Path
sponsored by Genesys
 | White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
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Leveraging the CIO's Value in Business Innovation - Expert Podcast
sponsored by SkillSoft Corporation
 | Podcast: | Posted: 17 Nov 2008
| | Premiered: | 17 Nov 2008 | | | Speaker: |
Kim Batson, Certified Career Management & Leadership Coach
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Summary: |
This podcast will discuss how midmarket CIOs can make innovation part of their daily process and as a result gain executive support for the value IT brings to the business.
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10 Reasons to Worry if You're Using CRON
sponsored by ROC Software
| White Paper: | Posted: 17 Nov 2008
| | Published: | 17 Nov 2008 | |
Summary: |
The purpose of this whitepaper is to explore the advantages lost by relying upon CRON and to discuss the real benefits gained by using ROC Maestro for Open Systems.
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Information Governance: CA/Microsoft Solutions for Compliance, Legal and Governance Responsibilities
sponsored by CA
| White Paper: | Posted: 13 Nov 2008
| | Published: | 13 Nov 2008 | |
Summary: |
The partnership of CA and Microsoft has yielded advanced technology that lets organizations deliver comprehensive Information Governance that is efficient, proactive and cost-effective.
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Flexible Work: Rhetoric and Reality
sponsored by Citrix Online - GotoMyPC
| White Paper: | Posted: 13 Nov 2008
| | Published: | 13 Nov 2008 | |
Summary: |
Experts have been predicting an explosion in the mobile workforce trend for years, to learn more about this trend Citrix Online and the Work Design Collaborative joined forces to conduct a survey about trends in flexible work policies and technology.
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IDC Research: Midmarket Companies Build On IP Telephony for Competitive Advantage
sponsored by Avaya Inc.
| White Paper: | Posted: 13 Nov 2008
| | Published: | 13 Nov 2008 | |
Summary: |
Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
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Microsoft and BPM: A Technology Overview
sponsored by Microsoft Corporation India Pvt Ltd
| White Paper: | Posted: 07 Nov 2008
| | Published: | 06 Nov 2008 | |
Summary: |
This paper presents a big-picture view of the area, looking at both Microsoft offerings and complementary partner products, the intent is to provide a technology overview of BPM in the Microsoft world.
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Special Reports on Modernizing Messaging Infrastructure
sponsored by Sendmail, Inc.
| Newsletter: | Posted: 07 Nov 2008
| | Published: | 07 Nov 2008 | |
Summary: |
In this research note, Gartner outlines the top indicators of a potential IT train wreck in regards to messaging solutions.
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Enabling Real World SOA through the Microsoft Platform
sponsored by Microsoft Corporation India Pvt Ltd
| White Paper: | Posted: 07 Nov 2008
| | Published: | 06 Nov 2008 | |
Summary: |
This paper describes the business context out of which grew the need for a service oriented approach, and the Microsoft approach to achieving successful SOA implementations.
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Five ways to avoid common BPM risks - Expert Podcast
sponsored by Accenture
| Podcast: | Posted: 06 Nov 2008
| | Premiered: | 06 Nov 2008 | | | Speaker: |
Connie Moore, Vice President, Research Director, Forrester Research
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Summary: |
In this podcast, our expert will address five common Business Process Management (BPM) pitfalls and how to overcome them.
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Enterprise BPM: An expert case study - Expert Webcast
sponsored by Accenture
 | Webcast: | Posted: 06 Nov 2008
| | Premiered: | Available On Demand | | | Speaker: |
Bob Shallow, Director, Global Product Development, Processes, Systems and Operations for NACCO Materials Handling Group, Inc.
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Summary: |
In this webcast, our expert will present a short case study focusing on what exactly can accomplished using BPM in your enterprise, including goals, ROI and results.
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Cisco Small Business Ideas Book
sponsored by Cisco Systems, Inc.
| Brochure: | Posted: 06 Nov 2008
| | Published: | 05 Nov 2008 | |
Summary: |
Growing your business isn't always a matter of making it bigger, with the right technology, it can be about making it smarter, faster and more agile, and expanding its reach.
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Cisco Small Business Ideas Calendar
sponsored by Cisco Systems, Inc.
| White Paper: | Posted: 06 Nov 2008
| | Published: | 05 Nov 2008 | |
Summary: |
Between reduced margins and new competitors, it's not easy to stay ahead in the manufacturing industry, the right technology can help you be more efficient, provide enhanced services and deliver greater value to your customers.
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E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes
sponsored by Angel.com
| White Paper: | Posted: 04 Nov 2008
| | Published: | 04 Nov 2008 | |
Summary: |
Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
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Integrating Dell Equallogic Sans with Citrix XenServer: Realizing Virtualization's Full Potential
sponsored by Citrix
| White Paper: | Posted: 31 Oct 2008
| | Published: | 31 Oct 2008 | |
Summary: |
Read this document to learn how integrating platforms for both server and storage virtualization is key to realizing virtualization's full benefits.
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MORE SPECIFIC TOPICS:
Business Environment |
Business Management |
Business Processes