WHITE PAPER:
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
WHITE PAPER:
Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.
PRESENTATION TRANSCRIPT:
Businesses need to upgrade and launch new applications all the time. In order to reap the full benefits of these applications you need to be able to test them almost immediately.However, traditional application testing makes this nearly impossible. Find out more about a solution that helps take the complexities out of application testing.
PRESENTATION TRANSCRIPT:
This Webcast Transcript can help you put your business intelligence (BI) and enterprise resource planning (ERP) needs into perspective with application strategy tips offered by Ray Wang at Forrester Research.
EGUIDE:
Oracle Business Intelligence Applications (OBIA) can give organizations deeper analytical views into their business performance. In this tip guide, readers will learn about five key areas organizations should focus on when implementing OBIA.
WEBCAST:
This presentation considers the advantages that come with real-time customer churn intervention. Watch now to discover how machine learning and text analytics can help your company step in at the right time to avoid losing valuable customers.
EGUIDE:
In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
VIDEO:
In the past, getting the right level of insight across your business has been a struggle. View this brief video introducing SAP's latest releases for business intelligence (BI) and enterprise information management (EIM), to learn how to improve your operational efficiency with access to mission-critical business information.
WHITE PAPER:
This white paper introduces an integrated business intelligence and performance management solution that gives users self-service access to the tools and data they need to make timely, accurate decisions.
