Information Technology Infrastructure Library White Papers

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Information Technology Infrastructure Library White Papers (View All Report Types)

Ensuring Long-Term Success of BI/Analytics Projects: Train and Train Again sponsored by SAP America, Inc. WHITE PAPER: BI solutions are fast becoming a mainstay for organizations that recognize that proper collection and analysis of information can improve critical business processes. This paper provides key evaluation concerns for organizations looking to implement comprehensive training to ensure the success of their enterprise BI projects. Posted: 20 Sep 2010 \| Published: 20 Sep 2010 TOPICS: Business Intelligence \| Business Intelligence Software \| IT Management \| IT Managers \| ITIL \| SAP (Product) \| Training \| Training and Educational Services \| Training Software

Virtual Data Center eZine - Volume 3 sponsored by Virtual Data Center eZine - Volume 3 WHITE PAPER: This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management Posted: 19 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Backups \| Data Centers \| Desktop Applications Management \| Desktop Management \| Disaster Recovery \| High Availability \| IT Service Management \| ITIL \| Server Consolidation \| Server Virtualization \| VMware	All resources sponsored by Virtual Data Center eZine - Volume 3

Identify and Leverage Your Existing Service Life Cycles sponsored by IBM WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives. Posted: 22 Jul 2010 \| Published: 22 Jul 2010 TOPICS: Business IT Alignment \| IT Management \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Service Level Management

ITIL® v3: What It Is and Why You Should Care sponsored by Global Knowledge WHITE PAPER: This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started. Posted: 14 Oct 2008 \| Published: 11 Oct 2008 TOPICS: Business Process Management \| Change Management \| Configuration Management \| IT Service Management \| ITIL \| ROI

The State of IT Systems Management sponsored by Kaseya WHITE PAPER: This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems. Posted: 13 Aug 2010 \| Published: 13 Aug 2010 TOPICS: Help Desks \| IT Infrastructure \| IT Services \| IT Systems \| ITIL \| Regulations \| Systems Management

Transforming Storage Operations from Entrepreneurial to Predictive sponsored by EMC Corporation WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model. Posted: 13 Dec 2004 \| Published: 01 Dec 2004 TOPICS: Business IT Alignment \| Business Models \| Business Performance Management \| Change Management \| CMM (Capability Maturity Model) \| Document Management \| IT Best Practices \| ITIL \| Network Management \| Operational Metrics (Systems) \| Records Management \| SLA \| Storage Management \| Strategic Planning

Managing Enterprise Assets and IT Assets in a Converged World sponsored by IBM WHITE PAPER: This EMA report provides guidelines for how to plan a more effective EAM strategy, including maturity levels, processes, and technologies. IBMs Maximo Asset Management and SmartCloud Control Desk functionality and architecture will be introduced and the impact these applications have in use-case deployments in 3 different verticals will be stressed Posted: 10 Sep 2013 \| Published: 31 May 2013 TOPICS: Asset Management Services \| Converged Networks \| Data Center Infrastructure Efficiency \| Data Center Management \| Enterprise Asset Management Software \| IT Asset Management \| IT Asset Management Software \| IT Management \| ITIL

Realizing integrated interconnected service chain sponsored by IBM WHITE PAPER: Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise. Posted: 17 Jul 2013 \| Published: 30 Jun 2012 TOPICS: Cloud Computing \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| ITIL \| Outsourcing \| Service Level Management

Safeguard the Implementation of New Technology: Reduce Implementation Risk and Optimize Performance sponsored by SAP America, Inc. WHITE PAPER: Organizations have increasingly complex software, interface, and IT landscapes. This paper explains how the SAP Safeguarding for Integration Validation portfolio of services offers the process, tools, and expertise you need to reduce the technical risk and cost associated with implementing new software solutions. Posted: 20 Sep 2010 \| Published: 20 Sep 2010 TOPICS: Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Processes \| Integration Testing \| IT Infrastructure \| IT Management \| ITIL \| SAP (Product)

Solving Scripting Problems with Technology: The Limitations of Scripting in a Complex Business Environment sponsored by Network Automation, Inc WHITE PAPER: This paper explains that as automation tools continue to evolve in a quest to deliver the most comprehensive set of automated capabilities, the notion of writing scripts will be rendered anachronistic. Continue reading to learn more about the shift from scriping to dynamic, intelligent process automation. Posted: 27 Oct 2010 \| Published: 27 Oct 2010 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Processes \| FTP \| IT Management \| ITIL \| ROI \| Scripting