WHITE PAPER:
Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not
optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.
WHITE PAPER:
As data centers adopt virtualization, fault-tolerance becomes more important. Download this white paper to learn about fault tolerance in a virtual world and how it can reduce overall cost of downtime.
WHITE PAPER:
As dependencies on computing increase, ensuring that applications are highly available becomes more critical. This paper gives VMware fault tolerance recommendations and considerations on VMware vSphere 4.
WHITE PAPER:
It is no longer a question of if an organization will be hit by a cyber attack but a question of when. Read this paper to learn why Identity Security could be the key factor in preventing cyber attacks from happening.
WHITE PAPER:
Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.